Terms and Conditions

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                                              REFUND POLICY

Returns & Exchanges

You may return or exchange your candle products – as long as they have not been used or removed from the original packaging – within 30 days of receiving your order. All returns and exchanges may be subject to review. For defective product exchange/ replacement  please submit supporting images for exchange request concerning your request to Canna Wonder Customer Support (support@cannawondernj.com). 

Please include the following items: order number, name, vessel, fragrance and details regarding the order issue.

For standard exchanges please  submit  your request to Canna Wonder Customer Support (support@cannawondernj.com). Please include the following items: order number, name, vessel, fragrance and details regarding the order issue and the requested item of replacement.  S&H fees applicable on exchange orders.

Subscription Promotions Terms & Conditions ( Not currently available)

When redeeming the candle refill promotion, customers must keep an active subscription for a minimum of 60 days. If you are dissatisfied with your purchase for any reason before the order is delivered, Canna Wonder will offer a full refund. However, should you wish to cancel your subscription before the minimum term and after the order is delivered, you will be required to pay the promotional discount in full according to the net total in the concerning order.

Subscription Items

All subscription items are final sale and are not eligible for store credit or exchange unless damaged or defective.

Return Shipping Label

Canna Wonder does not provide a shipping return label on non-defective items. You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are non-refundable. Please allow 10 – 14 business days from the date we receive your return for us to process the refund or exchange in the original form of payment.

Shipping and Handling

Once you successfully submit a return to customer support and the request is approved, please ship your return within five days of approval. Please ensure that the item you’re returning is in its original packaging included when you received it. Opened and partially used products are not eligible for return/refund or exchange. Using trackable shipping is highly recommended, as Canna Wonder Candles  is not responsible for any lost or damaged packages.

Exchanges

An unopened/ unused product in its original packaging can be exchanged for any item available on our website. Once your return is received, it will be processed, and your exchange will be sent out within 1-3 business days. Canna Wonder does not provide a shipping return label on non-defective items. You will be responsible for paying for your own shipping costs for returning or exchanging your item. 

*Initial shipping costs are non-refundable.

Damaged Items

When an item must be returned due to damage or defect, the cost of the return label is covered by us. Once your return is received, it will be processed, and your refund/ replacement will be shipped to the same address as the original order within 1-3 business days.

Point of Purchase

Only items purchased directly from Canna Wonder Candles can be returned to Canna Wonder Candles. Canna Wonder Candles products purchased through other retailers, affiliates, or distributors must be returned per their respective returns and refunds policy.

Disclaimers

We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems.

Remember, it's your responsibility to pack the product safely when preparing your return.

Canna Wonder Candles is not responsible for any lost or damaged packages.

Return Address

Canna Wonder Candles

130 MAIN ST 

RANCOCAS, NJ 08073-1101 

support@cannawondernj.com